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Find answers to frequently asked questions about digital materials.
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Unable to find the answers to your questions in any of the above help categories? Please contact support with a detailed description of your problem or question.
In order to facilitate troubleshooting, please include the following information in your correspondence:
- Steps to reproduce the problem (in as much detail as possible)
- Exact text of any error message (screen shots are helpful)
- URL(s) of any error page(s) you encounter
- Library card number
- Title(s) of problem download(s)
- Applicable software version (this information can typically be found under Help > About.)
- Operating system (Windows Vista®, Windows® XP, Windows 98 SE, etc.)
- Internet browser and version (Internet Explorer® 7.0, Firefox® 2.0, etc. In most browsers, find this under Help > About.)
- If applicable, device type and operating system
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